At Shoes Shop, we’re committed to making your shopping experience as smooth and enjoyable as our comfortable footwear. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Includes basic tracking

Note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary slightly depending on your location and customs processing.

Returns & Exchanges

We want you to love your Shoes Shop footwear as much as we do! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unworn and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase must be provided

Important Exception: For hygiene reasons, we cannot accept returns on Thong Sandals unless they are defective or incorrect items were shipped.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. Wait for approval – Our team will review your request within 1-2 business days
  3. Package your items – Once approved, securely pack the items in their original packaging
  4. Ship your return – Send the package to our returns center at:
    Shoes Shop Returns
    784 West Virginia Avenue
    CARY, US 27512
  5. Receive confirmation – We’ll notify you once we’ve processed your return

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 24 hours
  • The original shipping fee is non-refundable

Exchanges

To exchange an item for a different size or style (like trading your Multi-Strap sandals for a different color):

  1. Follow the standard return process
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the new item
  4. Any price differences will be charged or refunded accordingly

Damaged or Defective Items

If you received a damaged item or one with manufacturing defects (like issues with Rocker Outsole technology or stitching on Wedge & Heel styles):

  • Contact us immediately with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • You may choose between a replacement (subject to availability) or full refund

Need Help?

For any questions about our shipping or returns policy, please contact our friendly customer service team at [email protected].

We stand behind the quality of our comfortable, stylish footwear and want you to love your Shoes Shop purchase as much as we love creating these designs for you!