At Shoes Shop, we want you to be completely satisfied with your purchase of our comfortable, stylish footwear. If you’re not happy with your Ankle Strap sandals, Easy Clean slides, or any other style from our collection, we’re here to help with our straightforward returns process.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns on Thong Sandals unless they are defective or incorrect items were shipped. All other products in our collection including Slip-Ons, Sneakers, and Women’s Sandals are eligible for returns.

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for approval – Our team will review your request within 1-2 business days
  3. Package your items – Once approved, securely pack the items in their original packaging
  4. Ship your return – Send the package to our returns center at:
    784 West Virginia Avenue, CARY, US 27512
  5. Receive confirmation – We’ll notify you once we’ve processed your return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days after arrival):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)
  • PayPal refunds are usually processed within 24 hours
  • The original shipping fee is non-refundable

Exchanges

To exchange an item for a different size or style (like trading your Multi-Strap sandals for a different color):

  1. Follow the standard return process
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the new item
  4. Any price differences will be charged or refunded accordingly

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Shoes Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, defective, changed mind, etc.]

If exchanging, I would like: [New Product Name, Size, Color]

Please let me know the next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Damaged or Defective Items

If you received a damaged item or one with manufacturing defects (like issues with Rocker Outsole technology or stitching on Wedge & Heel styles):

  • Contact us immediately with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • You may choose between a replacement (subject to availability) or full refund

For any questions about our returns policy or your specific order, please don’t hesitate to contact our friendly customer service team at [email protected].

We stand behind the quality of our footwear and want you to love your Shoes Shop purchase as much as we love creating comfortable, stylish designs for you!